Refund policy

Return and Refund Policy

Effective Date: October 1st, 2025

At Divine CuteTeez, each item is made to order with care and attention. Due to the custom nature of our products, we do not offer returns, refunds, or exchanges. Please read the following policy carefully before placing your order.

All Sales Are Final

Because our DTF transfers are custom-made to your submitted artwork and specifications, all sales are final. We do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect size, color, or design selected by the customer

  • Improper application of DTF transfers

  • Artwork issues submitted without the Artwork Protection Fee

Damaged or Defective Items

If you receive a defective or damaged item due to a production error on our part, please contact us within 3 business days of delivery. Include your order number and clear photos showing the issue.

We will review your case and may offer one of the following at our discretion:

  • A reprint of the defective item

  • A store credit

  • A partial refund (in rare cases)

Please note: We do not cover damage caused during shipping. We recommend selecting a shipping option with insurance.

Customer Responsibilities

To avoid issues, customers are responsible for:

  • Submitting high-quality, print-ready artwork

  • Double-checking all order details before checkout

  • Applying transfers correctly using the appropriate heat press settings and materials

Shipping Issues

Once your order has been shipped, we are not responsible for:

  • Delays caused by the shipping carrier

  • Lost or stolen packages

  • Incorrect addresses provided by the customer

For lost or delayed packages, please file a claim with the carrier directly.

Contact Us

If you believe your situation qualifies for a review or you have any questions about this policy, please contact us at:

📧 Email: divinecuteteez@gmail.com
📍 Business Name: Divine CuteTeez LLC
🌐 Website: divinecuteteez.com